Worth knowing

There are many questions about gazebos. We have compiled a list of frequently asked questions and their answers here.

You are also welcome to contact our tent experts for free, no-obligation advice.

Worth knowing

You can reach our specialist advisors from Monday to Saturday, 09 am - 07 pm, at +49 611-73 66 97 97. Our chat is available from Monday to Friday, 09 am - 05 pm , and Saturdays from 08 am - 12 pm. You can also send us an email anytime at info@stabilezelte.de. Emails are typically answered within 1 working day.

10.10.2023

The basic answer to this question is: No. A pavilion is considered a "temporary structure". Temporary structures are constructions that are intended and capable of being repeatedly assembled and dismantled at different locations. The volume of space is crucial. Each federal state has different guidelines. This varies, for example, from 30m3 in Hamburg to 75m3 in Brandenburg. Please inquire with your local municipality.

10.10.2023

PE (Polyethylene): This is a plastic-like material commonly found in fabric tarpaulins used, for example, to cover wood. Our tarps are 100% waterproof, thanks to heat-sealed seams in the roof area. This material is ideal for occasional use, as it is very lightweight and easy to store. However, it is not long-term UV-resistant and therefore not suitable for regular or permanent use.

Polyester: This is a fabric-like material. Our polyester roofs and side panels are coated on the inside with PVC, making them 100% waterproof. Polyester appears very high-quality as it does not crease much and makes hardly any noise in the wind. The tarps are sewn, so in individual cases, a drop of water may penetrate the seam areas until the seams swell and seal. For this purpose, we offer suitable seam sealers. All seams of our pavilions are heat-welded from the inside, making them 100% waterproof. Polyester is not long-term UV-resistant and therefore not suitable for permanent use. However, all our tarps have a certain UV protection to increase durability.

PVC (Polyvinyl chloride): This material is commonly used in truck or trailer tarps. It is characterized by its robustness, durability, and UV resistance. The seams are welded, not sewn, making the tarps always 100% waterproof. The material is repairable, and we offer suitable repair kits for this purpose. For larger damages, the material can also be professionally welded. PVC creases less and makes no noise in the wind. We recommend our PVC tarps for permanent or regular use.

10.10.2023

In general, we sell our tents as ""not winterproof."" Please note that a tent can always be damaged by excessive snow loads and low temperatures. Generally, the manufacturer offers a warranty for the PE and polyester materials up to a maximum of -5°C, and for PVC up to -20°C (depending on the model). We have many customers who use their tents in winter and have had very positive experiences, but this is done at their own risk. Please note that all our party tents, pop-up gazebos, and garden pavilions are NOT snow load resistant. Our ROMANCE pavilions are winterproof and snow load resistant up to 100 kg/m². This model is designed for year-round use.

10.10.2023

To prolong the life of your tent, it is important to store and care for the tarpaulins correctly during the winter months.

The tarpaulins should be stored clean and dry at room temperature. When folding the tarpaulins, avoid pressing them too tightly together. Instead, lay them out carefully and avoid tight folds. Alternatively, the side sections can be carefully rolled up instead of folded. This prevents the material from being unnecessarily stressed and reduces the risk of long-term damage.

Special care must be taken when removing the roof tarpaulin in winter. Ensure it is completely dry before taking it down. Hang the tarpaulin up to dry or spread it out flat to prevent the formation of mildew stains or mold.

14.01.2025

We offer a spare parts replenishment guarantee of at least 10 years for all tents purchased from us. This means that you can purchase each part for the tent individually for at least 10 years. You can find spare parts here. Just reach out to us or use our contact form. We are happy to check the availability of suitable parts for you.

10.10.2023

Unsere Planen sind zu 100 % wasserdicht, daher ist eine Angabe zur Wassersäule nicht erforderlich. Die Wassersäule misst, ab welchem Druck Wasser durch ein Material dringt – da unsere Planen kein Wasser durchlassen, ist dieser Wert für unsere Produkte nicht relevant.

28.02.2025

A tent can always be damaged by excessive external weather conditions. We do not provide any warranty for this. A tent should be kept closed in windy conditions - the walls act as stabilizers, similar to cross-braces - and in stronger winds or storms, we always recommend dismantling the tent. Unfortunately, we cannot provide specific wind speed information as this depends on several factors such as location, anchoring, condition, etc.

10.10.2023

We offer as an option for our GIANT PROFESSIONAL party and storage tents, as well as our PROFESSIONAL PVC FR pop-up gazebos with fire-resistant certified tarps. These are provided with a corresponding certificate. The certificate is securely welded into the inside of the roof tarp and confirmed in the assembly instructions. Fire-resistant certified according to EN-13501-1 (as of 2016). This certificate is accepted in the following countries (replacing older standards such as DIN 4102 – B1/B2): Germany, France, Great Britain, Italy, Spain, Poland, Romania, Netherlands, Greece, Portugal, Belgium, Czech Republic, Croatia, Austria, Bulgaria, Denmark, Sweden, Hungary, Slovakia, Finland, Ireland, Lithuania, Latvia, Estonia.

10.10.2023

Our tents do not need to be waterproofed. All our tents are 100% waterproof. PE material is 100% waterproof. The seams are additionally sealed. PVC tents are 100% waterproof and the seams are heat welded. The polyester tarps are PVC-coated on the inside and therefore also 100% waterproof.

10.10.2023

Our tents are delivered in standard shipping cartons. Optionally, we offer additional transport and storage bag sets for our tents. With these, you can safely store and transport your tent afterward. All folding pavilions come with a practical frame bag included. Optional bags for the sidewalls can be purchased separately.

10.10.2023

The assembly time depends on the model and size of the tent. If you value quick and uncomplicated setup, we recommend a pop-up gazebo. However, our party tents and gardenpavilions can also be easily assembled in no time with our self-explanatory step-by-step assembly instructions. Information about the approximate assembly time can be found under the image gallery of an item. You can find details about the assembly in the respective tent offer under the ""Assembly"" section. You can also find all necessary assembly instructions in the following link: assembly instructions. Furthermore, assembly videos are also available there for additional assistance. Feel free to contact us anytime by phone if you have any questions.

10.10.2023

The package dimensions and number of cartons depend on the tent type and the quantity ordered. You can find the package dimensions and weight for each product in the "Package Dimensions and Weight" section of the respective product.

10.10.2023

Pop-up gazebos vary in weight, depending on the size and type of the frame. For example: - 3x6 Premium: Frame weighs 39.5kg + Roof and side panels weigh 25kg - 3x6 Professional: Frame weighs 32kg + Roof and side panels weigh 25kg - 3x6 Professional Plus: Frame weighs 49kg + Roof and side panels weigh 25kg You can find the specific weight and package dimensions for your desired gazebo in our online shop under the ""Technical Specifications"" tab.

10.10.2023

This depends on many factors. Firstly, it depends on the seating arrangement. Any additional elements such as a buffet or DJ booth should also be taken into account. We recommend marking out the respective dimensions at the intended setup location before purchasing a tent to get a sense of the size needed. Here's a rough guideline: - 1 person requires approximately 0.5 m² - With seating, approximately 1 m² per person - With seating and buffet, approximately 1.5 m² per person You can also see approximately how many people fit into a tent with and without seating in the desired product description.

10.10.2023

Generally, a mild soap, warm water, and a soft brush are completely sufficient for cleaning. If the dirt is more stubborn, we offer suitable cleaners for our tarps. If mold develops, the material should be cleaned immediately. Once mold spores have penetrated the material, it can only be cleaned superficially. For this, we also recommend our cleaner.

10.10.2023

A party or pop-up tent is only suitable for use in certain weather conditions, such as strong winds, snowfall, hail, etc. The safest method to secure your tent is by anchoring it to the ground. For this purpose, we offer the following securing options: Storm set, guyline set, and ground spike anchors. If you are on a hard surface where you cannot fix ground pegs, we recommend weighting down your tent. For this, we offer weight bags, which can be filled with sand or gravel up to 10 kg. Alternatively, we offer 10 kg professional steel weights. Even if your tent is equipped with weights, it should not be left unattended. Walls and Wind: The walls can be both a blessing and a curse in windy conditions. The walls act as stabilizers, similar to cross-braces, which is good. However, make sure your tent is closed to the wind. If the tent is open to the wind, the walls have the opposite effect. The wind gets trapped under the roof and lifts the tent, or the horizontal force on the tent multiplies. If you have no chance to secure the tent adequately with guy lines, there is only one option when wind arises: Immediately reduce the wind exposure area. Remove all walls and the roof immediately.

10.10.2023

All our Modular and Classic tents feature a high-quality click system. With this system, the poles do not need to be laboriously screwed together with the connectors individually. This ensures quick setup and dismantling while maintaining high stability due to the material thicknesses. Our GIANT series is fully screwed together. Appropriate tools are included in the delivery. All pop-up gazebos are delivered/ handed over in one piece and are therefore immediately ready for use. No tools are required for this. For our gardenpavilions, no tools are required either. The only exception is our ROMANCE pavilions. These are designed for permanent use. Please note the ""Assembly"" section for these pavilions.

10.10.2023

The assembly instructions are generally found in the box with the roof tarp. If there is no instruction manual in the box or if you have misplaced it, you can download an assembly manual from our online shop at any time. You can find the manual in the respective tent offer under the ""Assembly"" section for free download. With just one click, you can download the assembly instructions. Furthermore, there is also an assembly video provided for each item for further assistance. Feel free to contact us by phone if you have any questions.

10.10.2023

A printing of the valance, side walls, and half walls is possible. The printing of the tarp material is done using the thermal transfer process. Whether it's a logo, text, or both in different colors. You can find the corresponding items here: advertising print

10.10.2023

Generally, our tents come with everything you need for setup. This always includes a basic set of ground stakes, guy ropes, and, if necessary, tensioning straps, as well as roof hooks for fixing. In the "Scope of Delivery" section, you will find a list of included accessories.

10.10.2023

You can set up each tent by yourself. The delivery always includes a step-by-step assembly manual. Most tents can be set up with a minimum of two people. Details regarding this can always be found in the ""Assembly"" section in the respective offer. We do not offer on-site assembly services. Feel free to contact us by phone if you have any questions.

10.10.2023

We are happy to send you a sample of the material upon request. Contact us via email, chat, or through our contact form for this purpose.

10.10.2023

Of course, we offer you the opportunity to get a direct impression of the different models and our qualities. You can do this during our pickup times: Monday to Friday: 9:00 am - 5:00 pm Saturday: 8:00 am - 12:00 pm You can take the desired product with you immediately and benefit from our pickup discount. This discount is individual for each item, and you can find the amount of the discount in the respective offer. You have the option to pay cash, by debit card, or credit card on-site. All items marked with a ""green light"" indicating they are ready for immediate shipment can be picked up during our opening hours.

10.10.2023

All our tents can be coupled using connection gutters. For our party tents and pavilions, you can find connection gutters in the accessory catalog under connection gutters, and for the pop-up gazebos, you can find connection sets. You can also find suitable accessories for each product at the end of the product listing.

10.10.2023

Our Classic tent is the perfect entry-level model. However, it is only available with continuous side walls with windows and in 3 colors. The side panels for our Modular tent can be combined individually. For an additional charge, we can also provide side panels with a door and window or gable panels with windows and doors as an alternative. Our GIANT tents are available with or without windows, and these can also be mixed. You can customize our pop-up gazebos as you wish - regardless of color and equipment (with or without windows, door element, or closable window). Unfortunately, tents from the gardenpavilions category cannot be customized and are only offered as pictured. All tents are offered online as depicted. You can also place your individual order by phone, chat, or email.

10.10.2023

The framework of our party tents is generally powder-coated. This involves applying a fine-grained granulate and baking it in an oven at around 200°C. This process eliminates any color drips, making the framework more resistant to mechanical stress and easier to clean. We offer a 5-year warranty against rusting⁵ on all metal parts. Additionally, the appearance and feel of the powder coating are noticeably higher in quality. The advantages of powder coating: - Protection against corrosion - Environmentally friendly - Solvent-free finishing - Weather resistance Many other manufacturers, on the other hand, galvanize the framework. However, in this process, only the raw material is galvanized, and the welded joints are subsequently treated with simple zinc paint. Before the initial use of a tent, all parts must be cleaned of the preserved oil layer. This process is not only laborious but also unsightly, as the outer zinc layer immediately oxidizes afterward. The advantages of galvanization: - Protection against corrosion - Economically, galvanized steel is cheaper - Weather resistance

10.10.2023

Please note that after assembly and in cases of moisture, surface rust may occur, which can accumulate inside the framework. This can be easily wiped off and does not affect the stability or durability in any way. We provide a 5-year warranty⁵ against rusting.

10.10.2023

Before dismantling or folding the pavilion, it should be completely dry. Even slight moisture on the material increases the risk of mold. First, dry the pavilion completely in the sun. Then it can be dismantled and stored. Ensure that the storage location is dry and protected from moisture.

10.10.2023

In principle, the tents can be heated. However, the heater, stand heater, or heat blower should always have a generous distance from the tent fabric. Otherwise, adhere to the manufacturer's conditions for the patio heater or heat emitter, etc. It's essential that gas heaters have a piezo igniter. This allows the gas to be ignited easily and safely. Additionally, ensure good ventilation in the space. The use of the device can lead to a rapid depletion of oxygen. The device must be suitable for indoor use.

10.10.2023