FAQ - Frequently asked questions
There are many questions about gazebos. We have compiled a list of frequently asked questions and their answers here.
You are also welcome to contact our tent experts for free, no-obligation advice.
Top 3 Questions
After placing your order, you will receive an order confirmation via email with all the details of your purchase.
If payment is received by 2:00 pm, the goods will be shipped the same day. Upon shipment, you will receive an automatic shipping confirmation from us. In the evening following shipment, you will receive an email from the parcel service GLS with the shipping status and an approximate delivery time frame.
If your order is shipped via a freight carrier, you will promptly receive an SMS or email from the partner with proposed delivery dates. If you need the goods at a specific time, we kindly ask you to contact us by phone in advance.
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You can reach our specialist advisors from Monday to Saturday, 09 am - 07 pm, at +49 611-73 66 97 97.
Our chat is available from Monday to Friday, 09 am - 05 pm , and Saturdays from 08 am - 12 pm.
You can also send us an email anytime at info@stabilezelte.de. Emails are typically answered within 1 working day.
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You have the right to withdraw from the contract within 14 days of receiving the goods. You can submit this request in writing via email or fax. The withdrawal form can be found on our online shop.
For more details, please refer to the Withdrawal Policy.
For more details, please refer to the Withdrawal Policy.
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