Complaints
There are many questions about gazebos. We have compiled a list of frequently asked questions and their answers here.
You are also welcome to contact our tent experts for free, no-obligation advice.
Complaints
We kindly ask you to inspect the goods for any transport damages upon receipt. If the packaging is damaged, please ensure that the damage is confirmed by the delivering driver. Nonetheless, we ask you to accept the goods, as individual parts can be easily and quickly replaced in case of damage.
If there is any issue, you can always send us visual material via email, providing your customer, invoice, or order number. Upon receipt and inspection, we will promptly get in touch with you.
https://www.stabilezelte.de/en/FAQ-Frequently-asked-questions/Complaints/What-should-I-do-if-the-goods-arrive-damaged
If there is any issue, you can always send us visual material via email, providing your customer, invoice, or order number. Upon receipt and inspection, we will promptly get in touch with you.
If there is an issue, you can always send us photos via email at info@stabilezelte.de, providing your customer or invoice number. Upon receipt and inspection, we will promptly get in touch with you.
https://www.stabilezelte.de/en/FAQ-Frequently-asked-questions/Complaints/What-do-I-do-if-there-is-a-material-defect
We ask you to check the goods for completeness upon receipt. Please note that we may also use used outer packaging for the sake of the environment. This means that what is in the box is not necessarily what is written on it. Normally this is marked with an additional note on the outside.
If you have received incomplete or incorrect goods, please contact us immediately. Please have the customer, invoice or order number ready.
https://www.stabilezelte.de/en/FAQ-Frequently-asked-questions/Complaints/What-do-I-do-if-I-receive-incorrect-or-incomplete-goods
